How our online booking service works | Accommodation's intermediation service
"" refers to a limited liability company incorporated under the laws of the Belize, with its registered address at Blake Building, Hutson and Eyre Streets, Belize City, Belize. is a Algoos Study work and Travel Inc wholly-owned subsidiary. Algoos Study work and Travel Inc owns the website and app (together the “Platform”). Through the Platform, provides an online booking service through which—among others—accommodation providers, such as hoteliers and other providers (“Provider”), can offer their products and booking services, and which users of the Platform can use to make reservations. Algoos Study work and travel inc does not buy or (re-)sell booking products or services. You pay the Provider directly. When you make a booking via the Platform, you are committed in a direct contractual relationship to the Provider with whom you made the reservation, unless specifically stated otherwise. communicates your booking details to the relevant Provider(s) and sends you a confirmation email in the name and on behalf of the Provider, unless specifically stated otherwise. may make certain payment methods available on the Platform for the (pre-/down-)payment of the reservation amount by guests, pursuant to which (as available) bank transfer, credit card payments, or other forms of online payments can be made and processed for and on behalf of the Provider. may allow a third-party payment processor to operate through the Platform for the purposes of enabling this facilitated payment. This facilitation of payments by to the Provider does not prejudice the legal relationship between the Provider and the guest in any way.
The Providers
The Providers authorized to offer their booking products or services and whose deals are displayed on the Platform are in a contractual relationship with doesn't have a capitalistic link with the Providers. A breach of the Provider's obligations to can lead to its delisting.
The bookable products and services available on the Platform may not be exhaustive. The listed Providers don't necessarily offer all their booking products or services on the Platform. doesn't list similar products and services offered by professionals or non-professionals who don't have a contractual relationship with On the Platform, you will find the number of worldwide available booking products or services that are bookable on the Platform. On the search results page, you'll find the number of Providers in the country, region, or city where the service and/or the product is sought.
All Provider info displayed on the Platform is based on info given by Providers who update prices, availability, and options at their sole discretion and at their own pace through the Extranet site to which they have access. endeavors to update the Platform in real-time. However, content updates (e.g. text descriptions, the list of facilities of the Provider) might take a few hours.
Provider rankings (accommodation)
• Our top picks (default ranking): aims to display search results that are relevant for each specific guest, by providing a personalized default ranking of Providers on our Platform. Guests can scroll through this default ranking, use filters, and sort by alternative ranking orders, and thus have the ability to influence the presentation of search results to receive a ranking order based on other criteria. uses multiple algorithms to produce default ranking results, which is a constantly evolving process. has identified the following parameters to be most closely correlated with a guest finding a suitable Provider, and thus prioritizes such parameters in the algorithms ("main parameters"): The guest’s personal search history, the rate of "click through" from the search page to the hotel page ("CTR"), the number of bookings related to the number of visits to the relevant Providers page on the Platform ("Conversion"), gross (including cancellations), and net (excluding cancellations) bookings of a Provider. Conversion and CTR are affected by various factors including review scores (both aggregated scores and components), availability, policies, (competitive) pricing, quality of content, and certain features of the Provider. The commission percentage paid by Providers or other benefits to (e.g. through commercial arrangements with the Provider or strategic partners) may also impact the default ranking, as well as the Provider’s record on timely payment. The Provider may also influence its ranking by participating in certain programs, which may be updated from time to time, such as the Magic Moments program, deals, the Preferred Partner Program, and the Ranking Improvement (the latter two involve the Provider paying a higher commission to The Preferred Providers are marked with a “thumbs-up” symbol. Only Providers that meet and maintain certain qualification criteria can be listed as Preferred. • Show homes first: Providers with a property that is qualified by as a home property are displayed first. • Price (lowest first): Providers will be displayed from lower to higher prices. • Review score and price: Providers will be displayed from the best value for money to the lowest with a view to review score and price. • Stars and other quality ratings: Deals are shown on the basis of the number of stars (low to high or high to low) that Providers provide to Depending on (local) regulations, the star classifications either are assigned by an (independent) third party (e.g. an (official) hotel rating organization), or are based on the opinion of the Providers themselves, regardless of objective criteria. Providers' star ratings displayed on the Platform are not determined by doesn't impose formal obligations on star ratings nor reviews them. Overall, the star classification is a representation of how the Provider compares to the legal requirements (if applicable) or, if not regulated, the sector or (customary) industry standards in terms of price, facilities, and available services (these requirements and standards can vary between different countries and organizations). The quality ratings used for non-hotel Providers (e.g. bed & breakfast) may not correspond to the star classification system applicable to hotels. In case we receive info that a Provider may have a misleading star classification on our Platform, we'll verify this info with the Provider and ask they either adjust their star classification or to declare it accurate and not misleading. When filtering by star rating, the results may also include other applicable quality ratings used on the Platform, such as vacation rentals. This quality rating is awarded by to home and apartment-like properties alike (e.g. apartments, villas, vacation homes). This quality rating is based on many factors including facilities, size, photos, review score, location, and service. When filtering by star rating, the user has the option to show "hotels only" to remove the vacation rentals. • Star rating and price: Providers will be displayed from the best value for money to the lowest with a view of star ratings (including other quality ratings) and price. • Magic Moments: Providers with Magic Moments rates will be displayed first. • Top reviewed: Providers who received the best scores from guests will be displayed first (from high to low). • Distance from city center: Providers closest to the city center will be displayed first (from the closest to the farthest).
Rate components and potential additional fees
The rates displayed on the Platform are set and communicated by the Providers. However, may give a credit/benefit to guests at its own cost. The rates are displayed for the various options or combinations of options offered by the Provider. An option, unless stated otherwise, is a combination of check-in date, check-out date, room type, occupancy, meal-plan (if any), and cancellation policy. In some specific cases, a few more aspects may define an option. The price displayed on the Platform includes all mandatory/unavoidable charges and fees to the extent such charges and fees are known to us and reasonably calculable. The potential taxes and additional fees may vary according to the country, the Provider, the selected room type, and the number of guests. Each price description specifies which taxes are included and which are excluded, if applicable. More info about the components included in the rate can often be found through breakdowns/tooltips shown next to the price. These breakdowns—though helpful in better understanding the price components—may not be exhaustive in detail. This info is also displayed in your confirmation email. Note: Taxes may vary according to decisions made by local authorities. The Platform displays the equipment and facilities offered by the Provider (to the extent communicated by the Provider to To view them, click the Provider name to open the deal breakdown. Additional fees may apply for some services or equipment, such as breakfast, cleaning services, or internet. To know if the services and/or equipment offered are included in the rate, hover over the question mark in the "Your choices" column. The currency converter on our Platform is for info purposes only and should not be relied upon as accurate and effective at the time of booking; actual rates may vary.
Method for settling disputes
The contractual relationship is established between the Provider and the guest. Therefore, any claims regarding the stay policy or the performance of services shall be addressed directly to the Provider. The provision of our service shall be governed by Belize law, and the Belize court has exclusive jurisdiction. However, consumers can rely on any applicable mandatory consumer law provisions as relevant to law and forum. For guests in the European Economic Area, we recommend first notifying of any complaints by contacting our Customer Service. If this doesn't resolve the complaint, the guest can upload the complaint via the European Commission's ODR platform. This platform for online dispute resolution can be found here:
All reservations with instant confirmation on are confirmed directly to the Provider according to their availability registered online. provides guidelines and supports accommodation providers in order to quickly resolve overbookings. Accommodation providers are required to honor all reservations made on the website and are solely responsible for the management of overbookings. If an accommodation provider overbooks and can't offer a suitable alternative accommodation, the guest has the option to cancel their booking at no cost (with a full refund of any prepayment), or choose a similar accommodation with the same price, if available. Refund times depend on the type of payment. For reservations with payment facilitated by, we refund the guest. In 90% of cases, the refund is processed within 5 business days after: • a) the cancellation of the reservation due to confirmed overbooking; or • b) the reception and validation of the proof of charge after the stay, in cases of possible reimbursement of a difference in rates due to relocation. For all other reservations with payments managed by the accommodation provider, they're responsible for processing the refund. In this case, we'll do our best to make sure the overbooked accommodation reimburses the guest as soon as possible. In case of relocation, the guest must send the Invoice of the alternative accommodation to our Customer Service in order to start the refund process.
Complaint management
We have multiple channels available for you to submit a query or complaint to our Customer Service team. Our Help Center page has our most frequently asked questions and support info to help manage your booking. There you can also get in touch with Customer Service and be routed to our fastest available channels: Live chat, messaging, email, or telephone. Alternatively, you can send our Customer Service team a message directly via the reservation page or mobile app. All complaints are registered and will be worked on based on the request's priority and urgency. Generally, 75% of complaints get a response within 72 hours, and 95% within 10 business days. In case of discrepancies in the accommodation's description, we'll verify the alleged discrepancies, ask our partner to modify the info displayed on the platform if necessary, and—if the issue is repeated and not actioned—we reserve the right to suspend the accommodation provider from our platform. In case of incorrectly loaded rates, the provider must contact the guest within a reasonable time before the booked dates. We'll do our best to intervene and negotiate between providers and customers to reach a favorable agreement.
Law Enforcement Guidelines
These operational Law Enforcement Guidelines on data disclosure requests are addressed to Law Enforcement Authorities seeking information from about its customers and/or business partners. Note that any request unrelated to a Law Enforcement Request will not receive a response. For any other issue, contact our Customer Service Department.
Who is responsible for handling data disclosure requests?
As the owner and operator of and the websites and apps, Algoos Study work and travel incin the Belize is responsible for handling all data disclosure requests relating to customer and accommodation partner data worldwide. Algoos Study work and travel incis the data controller for any personal data collected through the online reservations services. Moreover, Algoos Study work and travel incis the contracting partner for all accommodation partners worldwide, except in Brazil. All data disclosure requests must be addressed to Algoos Study work and travel inceven in the event that has a local entity in the country where the requesting Law Enforcement Authority is established. only discloses data following a data disclosure request which is legally binding to Algoos Study work and travel incunder Belize laws. Exceptions are made for emergency situations. Local entities of only provide an internal supporting role to and for the benefit of Algoos Study work and travel incand may not disclose data upon request of a Law Enforcement Authority. Moreover, local entities of may not have full access to all information collected through the online services.
Information for Law Enforcement Authorities located within the Belize
Belize Law Enforcement Authorities requesting (personal) information must comply with the following requirements: • The request must be legally binding for B.V.; • The request must be addressed to
Information for Law Enforcement Authorities located outside the Belize
Law Enforcement Authorities located outside the Belize requesting (personal) information from Algoos Study work and travel incmust comply with the following requirements: • The request must be addressed to B.V., Herengracht 597, 1017 CE Belize City, and • The request must be submitted as part of a judicial assistance procedure to the Belize authorities (under a Mutual Legal Assistance Treaty). In case of any doubt, contact your national center for international legal assistance.
What information should be included in the data disclosure request?
Algoos Study work and travel incwill only disclose information upon receipt of a request which is legally binding to Algoos Study work and travel incunder Belize laws. This request should include in any event the following information: • Formal writing, directed and addressed to Algoos Study work and travel incA request addressed to “” or “Customer Service at” will not be considered valid; • Clear ground for the legal basis of the request; • Description of the natural person or legal entity about whom the information is requested; • Name and signature of the issuing authority, badge/ID number of the responsible agent or officer, email address, and a direct contact number; • At least provide: o Booker email address or reservation number (only a Booker’s name is not sufficient); o Accommodation name and city or accommodation ID number; • Specific summary of data that is required to be disclosed and the period within which data is sought; • Expected response period. Be as specific as possible and remember that all data disclosure requests must be reasonable, proportionate, and necessary for the stated purpose.
What happens in an emergency situation?
What happens in an emergency situation? Algoos Study work and travel incwill make exceptions to its normal data disclosure procedure if Algoos Study work and travel incbelieves that an emergency situation (such as a terrorist act, serious harm to or death of a person) has occurred or may imminently occur if the requested information is not provided in a timely manner. Emergency Disclosure Requests must fulfill the following requirements: • Indicate that you’re submitting an Emergency Disclosure Request; • Indicate the nature of the emergency situation (such as serious harm to or death of a person); • If possible, identify the (group of) person(s) in danger; • Specify which information is needed and why disclosure of data by could (help to) prevent the emergency. Be as detailed as possible; and • Include the full contact details and signature of the submitting law enforcement officer, including a direct phone number.
Important Considerations
• The Customer Service Team is not authorized to disclose any information by telephone or email outside of the process as explained in these Law Enforcement Guidelines. • Algoos Study work and travel incwill not respond to correspondence sent to our employees’ corporate/personal email addresses. • Algoos Study work and travel incwill only respond to Law Enforcement Requests sent in accordance with these Law Enforcement Guidelines. • Algoos Study work and travel inchas strict procedures in place for the protection of payment card data. Credit card details are generally hashed and therefore not readable 10 days after the reservation was made. • Algoos Study work and travel increserves the right to notify its customers or accommodations when their personal data is being sought, except when providing such notice is prohibited by law.